Shipping policy

Orders are shipped to the address entered at checkout. Please review the address before submitting your order.

Processing

Product pages identify items that are ready to ship or made to order. The processing estimate shown on the product page is the time needed to prepare an order before the carrier receives it. Carrier transit time begins after processing.

Rates and delivery

Available shipping services, customer-paid shipping charges, and delivery estimates are displayed at checkout for the destination entered. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or an incorrect address.

Tracking and delivery problems

When tracking is available, it will be sent using the contact information associated with the order. If tracking shows a problem, the wrong item arrives, or a package arrives damaged, email tracy.c.battaglia@outlook.com with the order number and any available photos so we can review the issue.

If tracking shows delivered but you cannot locate the package, first check with household members, neighbors, and the carrier. Then contact us so we can help determine the next step.

Address changes

Contact us immediately if an address needs to be corrected. We cannot guarantee changes after fulfillment has begun, and customers are responsible for addresses entered incorrectly at checkout.