Refund policy

We offer a 14-day return window. Contact us within 14 days after delivery to request a return.

To be eligible, an item must be unworn, unused, in the same condition in which it arrived, and returned with its original tags and packaging. You will also need your order number or proof of purchase.

To start a return, email tracy.c.battaglia@outlook.com. If your return is accepted, we will provide instructions and the return address. Items sent back without prior authorization will not be accepted.

For preference, fit, or change-of-mind returns, the customer is responsible for return shipping and original shipping charges are not refundable. If we sent the wrong item or an item arrived damaged, contact us promptly with clear photos of the item and packaging so we can make it right.

Exceptions and non-returnable items

Final-sale items, gift cards, intimate or personal-care goods, and items specifically identified as non-returnable on the product page cannot be returned. Contact us before ordering if you have a question about a specific item.

Exchanges

The fastest way to receive a different size or item is to return the original item and place a separate order after the return is accepted.

Cancellations

Contact us as soon as possible if you need to cancel. We cannot guarantee cancellation after fulfillment or made-to-order production has begun.

Refunds

We will inspect the return and notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may need additional time to post the credit.

Questions may be sent to tracy.c.battaglia@outlook.com.